Here is just a small selection of the many comments TRAX Customers feedback to us. Remarks are always welcome as we pride ourselves on efficient and friendly Customer Service and are constantly seeking ways to improve our products and services.
Hello, just read the last Customer’s comments re. Saving money by Reserve Ordering.
Ordered a Minichamps Porsche back in 2006 – it has only just come out and I got it from TRAX for £29.99, other retailers selling it for £69.99!
John McAndrew - Dumfries
.I have just received the 1984 Le Mans Winning Porsche from Minichamps – amazing model.
I would like to thank you for honouring the original Reserve Order price of £59.99. I looked at your website
and couldn’t believe the 2015 price – over £100 pounds saved. Thank you so very much.
Mr D Sheridan – Guildford
Just a quick note to thank you for the brilliant service. My Ferrari arrived at 8.00am this morning. This is the quickest I've ever received a model from any supplier. Just sixteen hours! Really delighted with the car, and with your amazing service. Many thanks and best wishes
G Newton (South Yorkshire) writes:
Just a quick e-mail to say a huge thank you to the TRAX team for obtaining a set of Embassy decals for my Spark Graham Hill Shadow DN1. First class excellent service as always. Thank You once again.
Patrick (Berkshire) Writes:
I've just placed a reserve order, and I really ought to say what a fantastic system it is. I've recently received the first reserve order I ever made (about 15 months after ordering). Until it arrived I always had a little doubt it would happen because it seemed too good to be true! Excellent service, would unhesitatingly recommend you to anyone. Thanks!
G Newton (South Yorkshire) writes:
Just received the Spark Jim Clark Lotus 38, once again great model, excellent service as always.
R Williams (Berkshire) writes:
I received my Spark Indy Winner Graham Hill 1966 car this morning, as I only rang yesterday to confirm payment I was very impressed with the delivery, well done to both you and Royal Mail. I was also very impressed by the quality of the model, and the packaging, Spark really do a good job, I can't wait for the Jim Clark 1965 car which I've had on order now for nearly two years.
H Jenkins (Queensland - Australia) writes:
Just e-mailing to say all models have arrived in perfect condition - excellent packaging!
W Stevenson (Harrogate - N Yorkshire) writes:
Ordered yesterday - model arrived this morning. Better than Ebay!
P Elliott (Hove - East Sussex) writes:
Many thanks for taking the time to go through your Reserve Ordering process. I now feel that my models will be coming from a company I can trust!. Thank you once again.
J Corbin (Brisbane) writes:
Just received my latest model from you. £24.99 for the Minichamps Tyrrell 007! You really do honour the original pre-order prices!! Look forward to the next delivery.
Hi, Delivery came yesterday (unfortunately I was out so picked up this morning from PO), very well packaged, I always worry about items like this in the post but I can see what the postage and packaging paid for and it was very much worth the money.Thanks you for such a quick delivery, the model is now allowed out of the box and sits nicely on the mantel piece (fire doesn’t get used).Thanks again
Just wanted to thank you for the prompt and safe delivery of the latest two Spark 1:18 releases. Another two superbly detailed Le Mans racers, I never thought a few years ago that now we'd be seeing Spark 1:18s blowing Minichamps out of the water, but the new 962C from Spark is so, so much better than the Minichamps 956s from a few years ago, complete with the tobacco decals to complete the liveries too, which is always greatly appreciated! Please pass on my gratitudes to Spark for these models, and thank you very much for your great service!
Mr Jenkins writes:
I'd like to express my sincere thanks for a model I have bought form you this week.
On Tuesday I ordered, by phone, a 1/43 Ayrton Senna model. It arrived only two days later, and is a very good example. The model is clean and clear with the paint and decals very straight and well finished, the box is clean and clear, and the perspex and cardboard sleeve are all in excellent condition thanks to the packaging it was sent in and clearly the environment you at Trax have kept the model.
I have previously spent many hours at Autosport trying to pick the best examples of each of this collection over the years and opened the box with some trepidation yesterday evening. Needless to say my expectations were exceeded. I have no concerns in continuing to collect other F1 models from you directly, many thanks.
Mr Brown writes:
Seasons greetings and thanks for by far the best website ...really enjoy it plus your “News” and “Product Focus” are a great read.
Mr Foley writes:
Dear Paul. Just a quick line to say thanks for the very nice Ligier Ford model that came today,
i hope you got my e-mail thanking you for that lovely Aston Martin you sent last month.
Mr Stevens writes:
Thank you, model received Down Under – all good. Cheers
Mr Swift writes:
Long awaited 173 Tyrrell arrived yesterday at my office. Super model, worth the wait! Many thanks.
Mr Kadwill writes:
Lotus 38 duly arrived – superb!!! Thanks to the maker and to you for the way it was packaged.
Mr Knapp writes:
Hi Paul, I took delivery of the Surtees model on Saturday. I have to say that the build quality is absolutely superb so please pass on my thanks to your model builder. Thank you for your excellent service.
Mr Farrow writes:
Dear Mr. Fairbairn
Thank you for your trust and understanding in this matter. I will of course advise you when the new model arrives here. Thanks again.
Mr Highfield writes:
Thanks for your information that Minichamps were not going to produce the Lotus F1.
I will go along with the Spark version at £41.24. Thank you for your excellent service!
Mr Brown writes:
Firstly to thank you for my Spark Lotus R26 ...what a sensational model. Typical Spark ...end up just looking at it, for half an hour finding ever more detail.
Spark really do make an exceptional model ...the detail always amazes me!
Mr Kane writes:
I am really enjoying reading your product focus articles on your website. It makes a change to see a company providing that something extra instead of just the sell –sell- sell. Keep up the good work. If you are looking for any suggestions perhaps you could cover Le Mans Winners?
Mr Fujimoto writes:
i recieved my 2 1/43 Aston Martins in excellent condition. Thank you for THE good service and maybe to à NeXT time!
Mr Berger writes:
Hi. I just received my model of the Ligier JS05 (Sparks S1633). I did not realize that it came with decals for the cigarette advertising. When I was putting them on the car, I messed up one of the decals (one of the small white gypsies). Is it possible that you could send me another set of decals?
Many thanks for the decals… much appreciated!
Mr Vollemans writes:
Dear mr Fairbairn, Yesterday I have got the set of Silk Cut Transfers I had asked for.
Many thanks for your friendly and quick service.
Mrs Wood writes:
Dear Trax team just to say impressed with your service. Parcel arrived day after order beautifully packed with all the wonderful models inside. They were ordered as a gift for a special birthday and the person who received them was absolutely delighted. Thank you all very much. Will certainly be using (and recommending) the Trax team in the future.
Mr Kramer writes:
Hello TRAX Thank you very much for your fast service. Just to e-mail you as I have bought from your ebay shop and decided to try your own website. I was pleasantly surprised that there was no difference in your service. I will definitely buy from you again.
Mr Bennett writes:
Dear TRAX, thanks for sourcing the 1928 Bentley for me... much appreciated!
Mr Barrett writes:
Hi TRAX, the first models have now arrived. I was a bit apprehensive that there could be problems once I moved from the UK – but the service from TRAX remains exactly the same. Cheers!
Mr Hanson writes:
The replacement for the Vettel showcar arrived this morning. Many thanks for your excellent service.
The birthday present was delivery on time. Thank you once again.
Mr Greenman writes:
Dear Mr Fairbairn . Just though I’d let you know that I managed to get all the bikes signed at Silverstone last weekend. Thank you once again for getting them to me in time. It really made all the difference.
Mr Bardi writes:
Thank you for telling me about my Ferrari models. I have received now the first two and they are very good! Thank you. Sorry for my english…
Mr Davidson writes:
Hello Trax. Many thanks for the prompt delivery of the Le Mans Winners I ordered. I now have only 7 gaps to fill.
Mrs Dulverton writes:
Thank you for the model I ordered. The packaging was excellent and the lady on the telephone was very helpful.
Dr. Jung writes:
The Brabham arrived this morning. Excellent model thank you very much for your service. I look forward to receiving the other models.
Mr Bailey writes:
Thank you for helping me to fill the gaps in my World Champions collection. Even when you could not supply certain models you pointed me in the right direction. Excellent service – thank you once again.
Mr Fleming writes:
Being in sales myself, i always like to give praise and credit where due,
Thanks for the exception service received over the processing of my first order.
I was so surprised to receive my well packaged order this morning after only having placed it at 11pm on Tuesday night. it has been a pleasant experience from start to finish, keep up the good work, I look forward to using Trax again and again
I remain Happy of Wistow
Mr Breedon writes:
Many thanks for sending the recent 1/43 scale Brabham model, an absolutely stunning model and one I am very pleased with in terms of quality and the fact that it finally makes up my collection of 1/43 scale F1 World Champion cars from 1950 to 2008. Quite surprised how much enjoyment I get each time I look at this collection in its display case and how somehow it seems a mixed feeling to have finally filled the only remaining 'hole' with the Brabham.
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PLEASE NOTE THAT WHEN RESERVE ORDERING THE LINE PRICE INIDCATES 0 AS NO PAYMENT IS TAKEN AT THE POINT OF ORDER